Skip to main content

4 Attributes of Engaged Conversations

The ability to engage in conversation(s) leads to countless possibilities and opportunities. Whether those opportunities are in the classroom, the teacher's lounge, the CEO's office, the workspace, the coffee station, or on the sales floor - engaged conversations are important.



The following list provides "4 Attributes of Engaged Conversations" that I have learned that are critically important to the engagement process.

Be courteous.  Make it your goal to maintain the demeanor of any conversation.  Kindness communicates respect. 

Be calm.  Great leaders know that there is no substitute for remaining calm, even in the most challenging set of circumstances, remain calm.  Calmness communicates stability.

Be consistent.  When information is consistently, accurately, and fairly delivered; improvement, growth, and difficult situations being resolved can all occur. Consistency communicates clarity.

Be honest.  This means be free of deception, including, deceptions provided by your won perceptions  Honesty communicates transparency.

Crucial Conversations
(click it to get it)


Final thoughts:
  • These attributes may be challenging to maintain, embrace the challenged and know they are worth it in the end!
  • It is up to me, as the person desiring "effective engagement" to model and maintain these ideals and behaviors.
  • It costs me nothing to be courteous, calm, consistent, and honest.  The benefits are immeasurable.
  • Read the book above!
___________________________

Failing to understand the attributes of an engaged conversation and their overall impact on "what" you do and "why" you do it, may slow both personal and organizational success and growth.
___________________________

As always – if you would like to learn more about this topic - or - book me to speak with your organization, operators are standing by!





Comments

Popular posts from this blog

4 Results of Encouragement

Encouragement and engagement go hand in hand. Encouragement creates the opportunity to engage. While encouragement may begin as a “one-way” or “outbound” affirmation of another person, it has an unseen, yet powerful transformative ability.

Encouragement can tear down well built and emotionally rationalized, invisible walls. It can also open tightly sealed and emotionally rationalized, invisible doors. What often begins as one way affirmation can quickly lead to a two-way relationship building transaction of significant value.
The unseen force. Encouragement, when genuinely offered to another:
Serves as an affirmation that raises self-awareness.Creates an opportunity to accept increased risk taking.Communicates a strong sense of value.Creates and allows for emotional connectivity. When people are affirmed, and they believe they have value, the likelihood of increased emotionally connectivity and meaningful engagement grows exponentially.
Simply put, encouragement leads to engagement…

5 Keys to Engagement

I am frequently asked "what are a few things I can do to ensure that I am doing my part in the the engagement process?"  I respond with these "5 Simple Keys to Engagement Success."

5 Keys to Engagement:
Make eye contact.  Eye contact is an art form. For many, it is awkward and uncomfortable. To reduce the fear associated with eye contact, practice it.  Practicing creates an opportunity to work through the awkwardness.Be appropriately physical.  Formal greetings, handshakes, high-fives, etc. allow for the opportunity to create physical communication. Appropriate human-to-human contact communicates a value of importance to all "humans" involved in an engagement transaction.Be present.  Focus undivided attention to the human directly in front of you.  If multiple humans are present, share the attention.Be the active listener.  Truly listen. Other humans know when attention is cursory and inauthentic.Respond appropriately. While responding, make eye contact…

3 Keys to Meaningful and Effective Praise

Praise-based feedback is a "tremendous and significant" driver in the engagement process. Praise-based feedback, when meaningfully and effectively delivered, can open the doors to engagement that might otherwise be closed or remain closed.

Delivering meaningful and effective praise based feedback communicates "value" to the person receiving recognition, "awareness" of the positive attributes of their actions, and "gratitude" for what is being done.

The result of meaningful and effective praise based feedback is encouragement that opens the doors
to engagement.

In order to meaningfully and effectively deliver encouraging praise based feedback, the following three keys must be in place: Observation. Effective and meaningful praise is built strictly from observation. When praise is delivered, cite a specific example or series of examples that have been observed. (Example: "I appreciate how kind you are to our guests. Specifically, I saw you…