Skip to main content

Understanding the "Engagement Zone"


The “engagement zone” is an unseen, yet powerful arena, in which an emotionally driven encounter occurs that results in a transaction between parties or their respective representatives.

These transactions may be:
  • Between two individuals
  • Amongst or between a group or groups of individuals
  • Amongst or between an individual and a representation (website, app, etc.) of an individual or organization.
Transactions in the engagement zone may or may not:
  • Be authentic
  • Be effective
  • Be meaningful.
Within the “engagement zone” a wide variety of transactions can occur. These transactions range from moments that “last a lifetime” to moments that “drive us to rage.”

Make no mistake, the “engagement zone” is powerful and it is packed with endless possibilities.

When people enter “the zone,” they typically enter with a purpose. They may enter to buy or sell, teach or learn, improve or grow, lead or follow, etc. The goal, most often, is “success” within the zone.

Two Factors

There are only two factors that lead either into or away from the engagement zone. They are:
  • Individual behavior, and
  • Organizational behavior. 
Make no mistake, individual and organizational behavior will either provide continual and ongoing opportunities to create, enter, develop, maintain and achieve success in the “engagement zone” – or not.

As you contemplate the value of what it means to engage, consider that your behavior, as well as those around you, as well as that of your organization may either propel you directly into effective and meaningful engagement or may cause your opportunity for such to cease.

Behavior matters.

Failing to understand the engagement zone, its value and overall impact on "what" you do may slow personal and organizational success and growth.


As always – if you would like to learn more about this topic - or - book me to speak with your organization, operators are standing by!

Comments

Popular posts from this blog

Friday with Friends - "Relationships Matter"

As humans we crave relationships. We are relational beings. Need proof? Next time you go on a plane pay attention to how many people who are seemingly strangers will talk to each other for the duration of your trip.

Relationships matter not only to us in society, they matter to us as educators.
When I was in college, my education professors always put an emphasis on student relationships. Making sure we interact well with students.
I wish that I could provide a silver bullet to developing relationships with students or a simple ten point checklist to follow to create better relationships with students, but the fact of the matter is that I would then be lying to you.
It's funny. At points I have heard stories of some students who misbehave for some teachers. Those same students are like angels in my class; I love working with them. Sometimes I have students who challenge me but don't challenge their other teachers.
Relationships depend entirely on the person. 
 They are d…

Meaningful Engagement : Behavior Matters

Trust me - this post is about engagement - stay with me for a minute!

Let me start by saying that I hope you read my post from 8/30/17 - Meaningful Engagement.  If not, I want to invite you to do so by clicking here.

I intentionally subtitled it "focusing on what matters" as I believe too often educators, leaders, and others charged with similar responsibilities for "people care" focus on variety of topics that simply do not matter.

Further, I also believe those same folks make many of their important and/or critical decisions based on metrics or measurements instead of addressing focusing on "what" creates those metrics.

Please do not hear me say that metrics are not important.  In my mind, metrics are "a thing" and not necessarily "the thing."

Please note the diagram below:



This diagram is representative of research conducted by H.W. Heinrich.  The pyramid is structured - from top to bottom - with numbers of 1 - 30 - 300 - 3000.  Hein…

4 Leadership Lessons from the Pace Car

I can remember the first Indy 500 I watched.  Specifically, I can recall my captivation with the “pace car.”

The very first pace car I watched "set the pace" was a Chevy Corvette driven by Jim Rathmann. I remember asking my friends in the room “what exactly does a 'pace' car do and why is it needed?”  Without any hesitation someone in the room replied “it paces the drivers to ensure they are up to speed and ready to start the race.”

I now realize that the “pace car” is actually a “pace setter" and it does more than just "set" the speed.  
When I think of coaching, teaching, mentoring etc., it is evident that "pace setting" is a quality of effective leaders.

Pace setting creates opportunities to grow success by setting expectations. 4 Leadership Lessons from the Pace Car #1 - The pace car ensures that the track is safe. Effective leaders ensure that organizational culture is both physically and emotionally safe. Yes, the "pace setter&quo…