I am frequently asked to identify common behaviors of great engagers. Considering the frequency of that request, I have composed a list of behaviors that are easily accessible to all of us!
Below are 3 behaviors of great engagers. These 3 behaviors can be employed by anyone to improve their personal engagement ability.
Be Present.
Being present sets you apart from most people. The key to being present is to truly focus your undivided attention to the human directly in front of you. If multiple humans are present, share the attention. Again, being present sets you apart from most people. Be different by being present.Be Polite.
Being polite is a lost art. This, like being present, will set you apart from most people. The challenge for many is to be genuinely polite. While I realize that in challenging engagements, this may be problematic. Even in the most challenging engagement, there is not substitute for being polite. Being polite communicates respect.Be Personable.
Being personable is also a lost art. This, like being present and polite, will set you apart from most people. Being personable takes on variety of sizes and shapes. For me, it is about sharing commonalities with the person I am engaging. For instance, I might hear a comment and then say “that reminds me of a time…” – or – “I had a similar experience.” Again, there are countless way to be personable, but, it centers on shared commonalities and the comfort to discuss them.Final Thoughts:
These behaviors may be challenging to embrace, act upon, and maintain, but know this, they are worth it in the end!- It is up to me, as the person desiring "engagement" to model and maintain these behaviors.
- It costs me nothing to be present, polite, and personable. The benefits are immeasurable.
- Click, order and read the book above or the book below!
As always – if you would like to learn more about this topic - or - book me to speak with your organization, operators are standing by!
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