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Showing posts from December, 2017

Understanding the "Engagement Zone"

The “engagement zone” is an unseen, yet powerful arena, in which an emotionally driven encounter occurs that results in a transaction between parties or their respective representatives.
These transactions may be:
Between two individualsAmongst or between a group or groups of individualsAmongst or between an individual and a representation (website, app, etc.) of an individual or organization. Transactions in the engagement zone may or may not:
Be authenticBe effectiveBe meaningful. Within the “engagement zone” a wide variety of transactions can occur. These transactions range from moments that “last a lifetime” to moments that “drive us to rage.”

Make no mistake, the “engagement zone” is powerful and it is packed with endless possibilities.

When people enter “the zone,” they typically enter with a purpose. They may enter to buy or sell, teach or learn, improve or grow, lead or follow, etc. The goal, most often, is “success” within the zone.
Two Factors There are only two factors th…

3 Indicators of a “Culture of Engagement”

Many organizations work hard to have the “appearance of” an engaged culture. On the other hand, few organizations work diligently at crafting and creating a true “culture of engagement.”

The latter and the former are very different.

A “culture of engagement” is an organizational “state of being.” This state does not occur randomly, rather it is the result of diligent and persistent leadership, from leaders at all organizational tiers, who remain focused on creating, crafting and managing the culture.
When it Starts A “culture of engagement” is built on a firm understanding of “why” the organization exists. This is accompanied by a thorough understanding of “what” the organization does.  Further, is grounded in behaviors that communicate a complete understanding of "how" the organization's “why” acts in tandem the organization's  “what” (and vice versa).
A “culture of engagement” begins when an organization has a clear and meaningful vision, an action-based mission…