Skip to main content

5 Keys to Engagement



I am frequently asked "what are a few things I can do to ensure that I am doing my part in the the engagement process?"  I respond with these "5 Simple Keys to Engagement Success."

5 Keys to Engagement:
  1. Make eye contact.  Eye contact is an art form. For many, it is awkward and uncomfortable. To reduce the fear associated with eye contact, practice it.  Practicing creates an opportunity to work through the awkwardness.
  2. Be appropriately physical.  Formal greetings, handshakes, high-fives, etc. allow for the opportunity to create physical communication. Appropriate human-to-human contact communicates a value of importance to all "humans" involved in an engagement transaction.
  3. Be present.  Focus undivided attention to the human directly in front of you.  If multiple humans are present, share the attention.
  4. Be the active listener.  Truly listen. Other humans know when attention is cursory and inauthentic.
  5. Respond appropriately.  While responding, make eye contact.  Keep language appropriate to the entire audience that is present.  Use proper words.


When the "5 Keys to Engagement" are turning, the locks are opening:
  1. Making eye contact creates a sense of safety and authenticity.  This is valuable to the engagement transaction.
  2. Appropriate physical communication reduces fear and tension while creating comfort.  This is often be achieved with a formal greeting, handshake, high-five etc.  This human-to-human contact is calming and communicates respect.
  3. Being present creates a human desire to engage.  This communicates a sense of respect.
  4. Listening provides an opportunity to effectively contribute to the conversation.  Active listening takes work.  Instead of preparing the next response, create questions to ask such as: What was that like?  Did you enjoy that? etc.
  5. Responding appropriately, in all circumstances. creates feelings of safety and security.  This communicates that value is being placed on the engagement transaction and those involved.


When the "5 Keys to Engagement" are not turning:
  1. Lack of eye contact creates doubt and mistrust.  This, in most humans, causes a "gut" reaction to create space  or push away.  This is especially true in difficult or demanding situations.
  2. Inappropriate physical communication causes fear and feelings of confusion and uneasiness.  This creates distance.  It may also cause shame and anger.
  3. Being absent communicates the other party does not matter.  This is disrespectful to others and both communicates and demonstrates a disregard of value.
  4. Not listening - like being absent - communicates that the other party does not matter.  This is disrespectful to others and demonstrates a disregard of value.
  5. Inappropriate responses cause doubt in the ability to deal with the engagement transaction.  This reduces the confidence level of all involved in the exchange.
__________________________

Failing to understand relationship and its overall impact on engagement may slow both personal and organizational growth.

___________________________

As always – if you would like to learn more about this topic or book me to speak with your organization - operators are standing by!

Comments

Popular posts from this blog

Friday with Friends - "Relationships Matter"

As humans we crave relationships. We are relational beings. Need proof? Next time you go on a plane pay attention to how many people who are seemingly strangers will talk to each other for the duration of your trip.

Relationships matter not only to us in society, they matter to us as educators.
When I was in college, my education professors always put an emphasis on student relationships. Making sure we interact well with students.
I wish that I could provide a silver bullet to developing relationships with students or a simple ten point checklist to follow to create better relationships with students, but the fact of the matter is that I would then be lying to you.
It's funny. At points I have heard stories of some students who misbehave for some teachers. Those same students are like angels in my class; I love working with them. Sometimes I have students who challenge me but don't challenge their other teachers.
Relationships depend entirely on the person. 
 They are d…

3 Indicators of a “Culture of Engagement”

Many organizations work hard to have the “appearance of” an engaged culture. On the other hand, few organizations work diligently at crafting and creating a true “culture of engagement.”

The latter and the former are very different.

A “culture of engagement” is an organizational “state of being.” This state does not occur randomly, rather it is the result of diligent and persistent leadership, from leaders at all organizational tiers, who remain focused on creating, crafting and managing the culture.
When it Starts A “culture of engagement” is built on a firm understanding of “why” the organization exists. This is accompanied by a thorough understanding of “what” the organization does.  Further, is grounded in behaviors that communicate a complete understanding of "how" the organization's “why” acts in tandem the organization's  “what” (and vice versa).
A “culture of engagement” begins when an organization has a clear and meaningful vision, an action-based mission…

3 Values of Encouragement

Effective and meaningful engagement has a positive impact on both personal and organizational growth. One of the key drivers to effective and meaningful engagement is encouragement. Simply put, encouragement and engagement go hand-in-hand.

When encouragement is offered in an authentic manner, it produces three specific values that lead to improved engagement.
These values include: Self-Esteem. Encouragement lessens self-doubt. When self-doubt is high, engagement is inhibited.  This is typically a result of the false belief that a person’s value is limited. Encouragement provide the opportunity for a person's self-esteem to improve by offering them a perspective of value.  The value of high self-esteem needs to be never underestimated.  When a person is encouraged, and when self doubt is lessened, the opportunity to create effective and meaningful engagement increases.

Performance. When performance is in a slump, engagement lags.  In a nutshell, encouragement drives performance im…